RMS Diner, Gadong

An unedited review sent in via email from someone who wishes to remain anonymous.

A friend and I decided to visit RMS Diner in hopes of catching the 'Happy Hour' promotion, where selected meals were given a 50% discount.

As soon as we stepped inside the restaurant, we already felt unwelcome. The waiters and waitresses were hanging around ('lepak-ing') on the stools near the bar, looking lazy and just plain not bothered. Nobody came to greet us, not even a 'Welcome' or 'Hi' was said. None of them got off the stools to seat us. All they did was stare at us.

My friend decided to order Chicken Caesar Salad and Blue Moon, by far the best mocktail I've ever tasted. I ordered Cajun Chicken Pasta and Chocolate Milkshake.

When we gave our orders to the waitress, she seemed like she had no clue about anything inside the menu. In the end we had to point out which meal we wanted and she had to take a second and third look at it with the other waitresses. (She even pronounced Blue Moon, Blue 'Noon').

Luckily for me, my meal turned out to be alright, and only that. The pasta was not as satisfying as the last time I tried it.

As for my friend, she claimed her Caesar Salad was much too salty. And when the waitresses were about to make the Blue Moon drink, they had a little discussion in Tagalog about how to make the drink. They were obviously clueless. (Perhaps the bartender wasn't in?) We witnessed two waitresses combining anything liquid and green into the blender. When they served the drink, it was avocado-green in colour, extremely frothy with a soggy slice of lemon on top, almost like a vegetable milkshake. What the Blue Moon is suppose to look like, is clear (clearly made from Sprite), with a tint of blue at the bottom and a fresh slice of lemon on the rim. We were astonished. I quickly said, "That's not it." The waitress hurriedly took the drink back to the bar, had another discussion (one of them said, 'You try it!' in Tagalog) and came back with something that looked much closer to the actual drink.

While we ate our meal, the waiters and waitresses had a loud conversation over the bar. As it was only me and my friend, we ended up having to speak much more quietly. The waitress that served us was lazing around on a stool, playing with her phone. The male workers dressed in maroon Fratini's uniforms watched the TV in a loud volume.

All in all, the ambiance was distracting, their ignorance was intolerable, and their hospitability terrible.

RMS, you serve one of the best burgers in Brunei. Your interior is unique and modern. Please live up to that image of a trendy, welcoming restaurant. Please do not neglect customers, no matter how young they are or how much money they seem to have. Treat all customers with respect and treat them equally. Can't help but think if I was an older middle-class male, I would get better service.