Having been to Matadoe at least a dozen times, I headed there today for lunch with 5 others fully expecting to enjoy my food as I had my heart set on the signature Matadoe spicy fried rice. Service was competent enough by a waiter who seemed to be new. We ordered 2 sets of the abovementioned dish, American Fried Rice, Wet Fried Kway Teow with beef, Lasagna and Baked Macaroni.
Lunch took more than half an hour to arrive, which was rather long but it wasn’t too big a deal as we were all enjoying our conversation with each other. The Matadoe Fried Rice was the first to arrive and was looking good! But as soon as the waiter put the plate down in front of me, I had a whiff of ‘bangas’/’basi’ rice. I thought I was mistaken and bent down closer to smell the rice – I wasn’t wrong. Wanting to give the benefit of the doubt to the chef, I gingerly ate a bit of it. There was something that wasn’t quite right. The taste of the rice was pretty much ‘off’ and the dish just wasn’t palatable at all. I’ve had this dish quite a number of times previously and have always enjoyed its tangy and spicy taste from the lime and chillies. The other person in my group who ordered the same dish was having a problem eating it as well. So we called the waiter and I explained the problem.
He brought my plate into the kitchen and upon coming out conveyed the message from the chef that the rice was freshly cooked and that the taste could have come from the combination of lime and santan. I didn’t really agree with this. If it wasn’t the rice that was at fault, then it must have been something else that was used. But the waiter very graciously offered us the option of ordering an alternative dish, so we chose the Light ‘Nudel’ Soup and the Matadoe Noodles with Curry Gravy.
In the meantime, the Wet Fried Kway Teow ordered turned out to be Wet Fried Noodles and the chef had used soya sauce in the cooking process resulting in a dark brown gravy and noodles. So off it went back into the kitchen to be replaced by Kway Teow as originally ordered and strict instructions not to use soya sauce. The American Fried Rice and Lasagna turned out fine, which was a relief. The Baked Macaroni on the other hand, although visually looked really nice and was well presented with a sprinkling of herbs and sprig of parsley, was a disappointment tastewise. There was just too much flour used for the white sauce making it way too stodgy plus it was pretty tasteless as well. More than half was left uneaten.
Fast forward to another half an hour later, our new orders arrived. The ‘Nudel’ Soup I ordered smelled great in contrast to my first dish and I started tucking in. A mixture of meehoon and Angel Hair Pasta was used, with 2 small chicken balls, a bit of green veggies and a few chunks of chopped boiled chicken breast thrown in; and some fried shallots as garnish. It would have been a lovely light dish if not for the super salty soup/broth. I was really put off by now but just couldn’t bring myself to complain again for fear of the chef storming out of the kitchen to throttle me, so I just made myself eat as much as I could of the meehoon and pasta. The Wet Fried Kway Teow was okay but the beef slices were as tough as leather – totally unchewable. The noodles with curry gravy wasn’t too bad BUT the fish cake slices were not fresh and had a strange sour taste to it.
By this time we had already been there for around 1½ hours and really couldn’t wait to leave our nightmare lunch. It really just wasn’t our day today. The bill came to $40ish dollars, which was money NOT well spent.
Verdict: Please spend as much effort on maintaining the quality of your food as on what you have already done on the restaurant. The décor is impressive and has character, which sets it apart from other local set-ups.
Disclaimer: The opinions I’ve expressed are my own based on what I experienced at your restaurant. Take any criticisms as constructive and I mean no malice. Don’t sue me.
Lunch took more than half an hour to arrive, which was rather long but it wasn’t too big a deal as we were all enjoying our conversation with each other. The Matadoe Fried Rice was the first to arrive and was looking good! But as soon as the waiter put the plate down in front of me, I had a whiff of ‘bangas’/’basi’ rice. I thought I was mistaken and bent down closer to smell the rice – I wasn’t wrong. Wanting to give the benefit of the doubt to the chef, I gingerly ate a bit of it. There was something that wasn’t quite right. The taste of the rice was pretty much ‘off’ and the dish just wasn’t palatable at all. I’ve had this dish quite a number of times previously and have always enjoyed its tangy and spicy taste from the lime and chillies. The other person in my group who ordered the same dish was having a problem eating it as well. So we called the waiter and I explained the problem.
He brought my plate into the kitchen and upon coming out conveyed the message from the chef that the rice was freshly cooked and that the taste could have come from the combination of lime and santan. I didn’t really agree with this. If it wasn’t the rice that was at fault, then it must have been something else that was used. But the waiter very graciously offered us the option of ordering an alternative dish, so we chose the Light ‘Nudel’ Soup and the Matadoe Noodles with Curry Gravy.
In the meantime, the Wet Fried Kway Teow ordered turned out to be Wet Fried Noodles and the chef had used soya sauce in the cooking process resulting in a dark brown gravy and noodles. So off it went back into the kitchen to be replaced by Kway Teow as originally ordered and strict instructions not to use soya sauce. The American Fried Rice and Lasagna turned out fine, which was a relief. The Baked Macaroni on the other hand, although visually looked really nice and was well presented with a sprinkling of herbs and sprig of parsley, was a disappointment tastewise. There was just too much flour used for the white sauce making it way too stodgy plus it was pretty tasteless as well. More than half was left uneaten.
Fast forward to another half an hour later, our new orders arrived. The ‘Nudel’ Soup I ordered smelled great in contrast to my first dish and I started tucking in. A mixture of meehoon and Angel Hair Pasta was used, with 2 small chicken balls, a bit of green veggies and a few chunks of chopped boiled chicken breast thrown in; and some fried shallots as garnish. It would have been a lovely light dish if not for the super salty soup/broth. I was really put off by now but just couldn’t bring myself to complain again for fear of the chef storming out of the kitchen to throttle me, so I just made myself eat as much as I could of the meehoon and pasta. The Wet Fried Kway Teow was okay but the beef slices were as tough as leather – totally unchewable. The noodles with curry gravy wasn’t too bad BUT the fish cake slices were not fresh and had a strange sour taste to it.
By this time we had already been there for around 1½ hours and really couldn’t wait to leave our nightmare lunch. It really just wasn’t our day today. The bill came to $40ish dollars, which was money NOT well spent.
Verdict: Please spend as much effort on maintaining the quality of your food as on what you have already done on the restaurant. The décor is impressive and has character, which sets it apart from other local set-ups.
Disclaimer: The opinions I’ve expressed are my own based on what I experienced at your restaurant. Take any criticisms as constructive and I mean no malice. Don’t sue me.
5 comments:
from the matadoe management, our sincere apology for such experience in matadoe. regretfully such thing happen while the new chef/team in the kitchen are at training to familiarize with the menu. however this is not an excuse for such quality from us and our apology for such experience.
your comment is highly appreciated, its just unlucky for us that you decided to write such experience when all the while you've been enjoying your visit at matadoe and never wrote them.
as a cafe/restaurant owner anywhere would agree, we do highly appreciate any comments than can improve our service and products... but would really appreciate if any comments such as the one posted was first directed to the management so that proper inquiries could have been done so that we can avoid the possibility of lost in reputation, support and income that we dearly need in this micro market.
having such strong blog name such as "brunei restaurant review" does carry substantial power and responsibility either to make or break... even if the post was totally a personal review.
haha...so we suggest that if anyone decided to write in this blog would first make an appointment or wear/get a proper license,badge or name tag so that all cafe/restaurant owners know that slightly more attention must be given... and at least complimentary dessert would sure be ready to sweeten or neutralize any bitter words.
however, i have to agree the kitchen team that afternoon do really need more spanking... really do. thank you again for highlighting this in a very bright light of world wide web.
we do still look forward for your support and if you can contact us so that we can invite you for parties that we will be having more frequent soon... that would be really great isn't it.
we look forward to serve you again & we do hope that your future visits will be more enjoyable and worthwhile.
and again, our sincere apology.
yours sincerely
matadoe
ps. contactable via email;
syenzo@syensaidesign.com
Quote "so we suggest that if anyone decided to write in this blog would first make an appointment or wear/get a proper license,badge or name tag so that all cafe/restaurant owners know that slightly more attention must be given..." Unquote.
Oh what a wonderful suggestion! So meaning if 50 of us in here walk-in to your restaurant with the "I'm reviewing your restaurant" badge, only then we will get extra attention given? Only then your cook will be at their best? And your waiters will be extra friendly? Sorry but I personally hate pretentious good service. I think every restaurant should in the first place pay special attention to their customers.
I have been to your restaurant a lot of times and none were memorable, its either a slow service over a simple drink order or really bland dish. I guess I'm lucky than the person who wrote the review, which I find is really fair and constructive. Also I like to thank the creators of this blog, its high time consumers get a place to share their dinning experience. I think its clear the main aim is to open the eyes of restaurant owners to shape-up their services consistently.
"haha...so we suggest that if anyone decided to write in this blog would first make an appointment or wear/get a proper license,badge or name tag so that all cafe/restaurant owners know that slightly more attention must be given... and at least complimentary dessert would sure be ready to sweeten or neutralize any bitter words."
I totally disagree - if you are confident that your restaurant is doing a good service, one should not have to worry about bad reviews from the public. If your service is good - then you will get good reviews. Poor service = bad review.
Simple as that. Offering bribes to sweeten the deal is simply unethical and to be honest - destroys the purpose of an honest review.
I strongly support the public to make good honest reports on restaurants to promote higher level of service to the public.
Matador does have good ambience and setting for a good meal but the last time I went, some customers were smoking indoors and the waiters made no effort to tell them the rules. The dessert however was worth the money and a good try. Plus points for this cafe.
gosh ppl.. he started with a laugh.. u seriously think he was serious at that suggestion? i know enough to say he cares enough about everything to not care. u cant pleased everyone can you.. each one of us got diff taste buds.
plus plus plus plus matadoe got so much more plus points that should not be missed. this place really have character of its own. food great enough and some are totally excellent and original.
btw, they have a totally non-smoking area which is even more comfy. go matadoe!
Ive been here a couple of times.. Like OMG!!! Where have this place been hiding.. Now i have another place to relax n enjoy my meal other than De'Royal.. I like the decore, the aura it gives, the peacefull home like cozy feeling. I just love it.. If your looking for a place to relax, have a chit chat with friends, this is the place. The food, i havent tried it all, but so far.. AWESOME!!! And LEGEN... Wait for it.. DARY~~~
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